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Placing an Order

Order online
You can place your order online with our secured server. Just click the item you wish to purchase
Order by fax
Just print out our order form and fax it to 773-528-4816. Your order will be processed promptly.
Order by mail
Print out our order form and mail it to P.O. box 912, Bensenville, IL 60106-9541. Allow an extra 5 days for processing orders sent by mail.
Order by phone
Call Bill the Hatter directly with your order or questions. We will be happy to assist you. 773-525-4287

Return policy

Bill the Hatter will gladly issue a merchandise credit for all items returned in original packaging and within 30 days of shipment.We do not issue cash refunds. Items must be returned in original condition, not soiled or worn. Your merchandise credit will be good towards the purchase of items from our website or catalog.

What if I order the wrong size color, etc?

We understand. Just simply return the item according to the policy above. Make sure you include the product number, size, color, etc. of the correct item and we will ship it out upon receipt of your return. A $5.00 re-shipping fee will be applied for exchanges, however, you will not be charged if we shipped the wrong item.

Size chart

Size 6 3/4- 67/8 7- 7 1/8 7 1/4- 7 3/8 7 1/2- 7 5/8 7 3/4- 8
Inches 21- 211/2 22- 22 1/2 22 3/4- 23 23 1/2 – 24 24 3/8- 25 1/8
Metric 54- 55 56- 57 58- 59 60- 61 62- 64

Shipping charges

Items are usually shipped within 2 to 5 days. Items paid by check ship in two weeks. We ship all orders through UPS or U.S. Mail. Allow up to a maximum of 30 days for items to be shipped.

All orders Alaska, Hawaii, Puerto Rico
$8.00 Add an extra $10.00

NOTE: USA orders only. Bill The Hatter prefers to ship to street addresses and not P.O. Boxes. All returns should be shipped to 3130 N. Lincoln Ave., Chicago, IL 60657.